How can you prompt AI to draft a return/refund policy explanation that's clear, not legalistic

The Prompt

Rewrite our return policy in plain, customer-facing language.

Actual policy terms: [paste the real policy — window, condition requirements, who pays return shipping, refund vs. store credit, exceptions]

Organize as: how to start a return, what to expect, and clearly-flagged exceptions. Avoid legalistic phrasing ("the aforementioned," "customer shall") — write like you're explaining it to a friend.

Why This Prompt Works

Return-policy pages get read almost exclusively at a moment of customer frustration, and legalistic phrasing at that exact moment reads as evasive even when the policy itself is generous — plain, direct language on the same terms measurably improves how customers perceive fairness, independent of the actual policy content.

How to Customize It

Paste your real, current policy terms exactly — this prompt is for tone and clarity, not for inventing more generous (or more restrictive) terms than what’s actually in effect. If certain categories (final sale, custom items) have different rules, keep those clearly separated rather than folding them into the general policy where a customer could miss them.

Common Mistakes to Avoid

Don’t let the rewrite soften or omit real exceptions and restrictions for the sake of a friendlier read — clarity should make the actual policy easier to understand, not hide parts of it. Also avoid a wall of prose with no headers; a customer mid-return is scanning for one specific answer, not reading start to finish.

Bottom Line

The same return policy, in plain language organized around “what do I do next,” reads as far more customer-friendly than the identical terms in legalistic phrasing — without changing a single actual term.